Hello and welcome to my profile,
Currently I am working as Night Manger with Amora Hotel Wellington. I have the ability to work independently and lead a dedicated team by motivation and supporting my co-workers.
I have gained valuable experience in customer service and preparation and analysis of financial reports for the hotel. Experience in making soud decisions by anticipating guest needs with know-how of handling guest comments thus solving problems with in the parameters of the role to ensure that the guest and the hotel are both protected and receiving maximum benefits.
Experience
Ensure the arrival and departure of hotel guest, to and from hotel is dealt with friendly and professional manner.
Deal with all cheques, cash and electronic transaction in accordance with financial policy and procedures.
Ensuring security of hotel assets and guest and follow procedures in case of emergency.
Good Knowledge with PMS, Daily Balance Process, running reports, Compilation of daily statistics.
Audit room rates, charges, reconcile and balance revenue generated.
Preparing billings for account receivables
Updating Forex in the Fidelio
Competent in taking reservation through various sources like, GDS, Email, and telephone walk-in and hence up-sell were ever possible.
Conducting on the job training for new team members.
Allocating point for Loyalty club member’s and sending guest feedback mail and follow up if there are any complaints
Program Wake up calls, order Newspaper.
Ensuring the health and safety of guests and team
Ensure the arrival and departure of hotel guest, to and from hotel is dealt with friendly and professional manner.
Deal with all cheques, cash and electronic transaction in accordance with financial policy and procedures.
Ensuring security of hotel assets and guest and follow procedures in case of emergency.
Good Knowledge with PMS, Daily Balance Process, running reports, Compilation of daily statistics.
Audit room rates, charges, reconcile and balance revenue generated.
Preparing billings for account receivables
Opening the restaurant doing routine maintenance work.
